🎄 Christmas 2026: personalized stock advent calendars ship until 20 Nov — 27 days left. Order deadlines →
FAQ

Frequently asked questions

The questions HR, procurement, marketing and office teams ask most often, answered plainly. If yours is not covered, request a proposal and ask us directly.

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Frequently asked questions
FAQ · Visualization
In short

Merryvent minimums start from 25 pcs (hampers), 50 pcs (stock calendar with sleeve, teddy with logo), 100 pcs (tea/coffee, beauty, merch calendars, baubles), 250 pcs (custom-printed chocolate calendar), 300 pcs (empty boxes, custom plush mascot) and 500 pcs (chocolate Santas). A free digital mock-up is ready within 1–2 working days. Delivery worldwide, in bulk or to home addresses. VAT invoices from a Polish company in PLN, EUR or USD; at least 50% prepayment with the order, balance before dispatch.

Minimum order quantities

Christmas hampersFrom 25 pcs
Stock advent calendar + printed sleeveFrom 50 pcs
Teddy with embroidered logoFrom 50 pcs
Tea/coffee, beauty, plush & merch box calendarsFrom 100 pcs
Baubles with logoFrom 100 pcs
Custom-printed chocolate calendarFrom 250 pcs
Empty fillable calendar boxesFrom 300 pcs
Custom plush mascotFrom 300 pcs
Chocolate Santas with logoFrom 500 pcs

Ordering and proposals

Do you publish prices? No. The price depends on filling, branding, quantity and delivery, so every order receives a written proposal with specifications and the price per piece.

How fast do I receive a proposal? With a free digital mock-up, within 1–2 working days.

Are minimums fixed? They are indicative "from" quantities and are confirmed in the proposal.

Who is my contact? One person handles your order from the first brief to delivery. See for procurement teams.

Invoicing, payment and contracts

Invoicing and VAT. You receive a VAT invoice from EnjoyGroup Sp. z o.o., a Polish company. EU business customers with a valid EU VAT number (checked in VIES) are normally invoiced under reverse charge; export invoices outside the EU are issued without Polish VAT where the rules allow. Invoice currencies are PLN, EUR and USD. The applicable treatment is confirmed in your proposal. See invoicing and VAT.

Payment. At least 50% is prepaid with the order against a proforma invoice, and the balance is paid before dispatch, by bank transfer. See payment terms.

Contracts and NDA. A supply agreement or framework agreement for repeat seasons, and an NDA for unreleased brand assets, are available on request. See contracts and NDA.

Vendor documents. Company registration details, bank details on letterhead and product specifications can be provided for onboarding. See supplier onboarding.

Timing

  • Advent calendars for 2026: stock calendars with your sleeve, sticker or insert card; print 5–10 working days; ship by about 20 November to arrive before 1 December.
  • Hampers for 2026: order by about 1 December for EU delivery by 15–18 December.
  • Custom plush mascot: sample 2–3 weeks plus production 4–8 weeks, so January 2027 or season 2027.
  • Fully custom calendars: season 2027, best ordered January–August 2027, early-bird for orders confirmed by 31 March 2027.

All dates: order deadlines.

Samples and artwork

Every proposal includes a free digital mock-up within 1–2 working days. Physical samples are available on request. A vector logo (SVG, PDF, AI or EPS) gives the best result; we can also start from a PNG and advise. The approved artwork is the binding specification for production.

Product photos on this site are visualizations; your mock-up shows your actual design.

Delivery

We deliver worldwide: in bulk to one office, or to individual home addresses from a CSV list, with tracking per recipient. Everything is packed and dispatched in Poland. Within the EU there is no customs clearance; outside the EU, we deliver DDP, with duties and import VAT prepaid and quoted in advance, wherever shipping is possible. See multi-address delivery and corporate gifting by country.

Compliance, sustainability and tax

FSC-certified cardboard, Fairtrade or Rainforest Alliance certified chocolate, rPET plush and EN 71 toy-safety testing for plush are available worldwide, with documents supplied on request. Plastic-free inserts are available on request; alcohol-free and neutral "Season's Greetings" designs are available for every format. For gift policies and anti-bribery rules, see compliance. For tax limits per country, see the gift limits guide; both are general information, not legal or tax advice.

Request a proposal

Send us the product, quantity, delivery countries and the date the gifts must arrive. We reply within 1–2 working days with options, realistic dates, an indicative quote and a free digital mock-up.

Request a proposal or email hello@merryvent.com, phone +48 577 723 719.

Frequently asked questions

What is the smallest order you accept?

Hampers start from 25 pcs; stock advent calendars with a printed sleeve and teddies with embroidered logo from 50 pcs.

Can I still order for Christmas 2026?

Yes: stock calendars with your sleeve (ship by about 20 November), hampers (order by about 1 December) and teddies with embroidered logo.

Can I get a sample before ordering?

Yes, physical samples on request, and a free digital mock-up within 1–2 working days.

Do you ship to home addresses?

Yes, from a CSV list, in the EU and worldwide, with tracking per recipient.

Do you issue VAT invoices?

Yes, from EnjoyGroup Sp. z o.o. (Poland). Reverse charge for EU businesses with a valid VAT number; the VAT treatment is confirmed in your proposal.

What are your payment terms?

At least 50% prepayment with the order against a proforma invoice, and the balance before dispatch, by bank transfer.

Can you sign our NDA?

Yes, an NDA can be signed on request, for example when unreleased logos or brand assets are shared.

Who is the seller?

EnjoyGroup Sp. z o.o., ul. Brzeska 8/4, 21-500 Biała Podlaska, Poland, NIP 5372686054.

How do I contact you?

Use the request a proposal form, email hello@merryvent.com or call +48 577 723 719.

Related pages

Next step

Request a proposal for your company

Tell us what, how many, where and by when. We reply with options, honest dates and a free digital mock-up within 1–2 working days.

Request a proposal